ON24 Automated Signal Acquisition Guide

   Accessing the Automated Signal Acquisition System
 
       Before you start, you will need the following:
  • Two Dial-in numbers (a Primary and a Backup)
  • An Event Passcode
     To connect to the Automated Signal Acquisition System, perform the following:
  • Dial the Primary number. Once connected, you will be prompted to enter the Event Passcode.
  • Enter the Event Passcode, followed by the # key.
    Note: If you cannot connect via the Primary number, try again using the Backup number. If you cannot get though with either of the numbers, or if the Passcode is not valid, please see Troubleshooting section below.
  • Confirm the Event ID is correct. Once you successfully enter the Passcode, you will hear a message confirming that you successfully gained access to the system, and the relevant Event ID will be repeated back to you. You should ensure that this Event ID matches that of your event - if it does not, confirm you are using the correct Event Passcode and try again.
     You will then be connected straight into the webcast live stream.

     To disconnect from the Automated Signal Acquisition System, perform the following:
  • Hang up the Line. At the conclusion of the event, disconnect by simply hanging up the line.
   Troubleshooting
 
 
  • Cannot Successfully Connect. If you cannot connect via either the Primary or Backup numbers, or if the Passcode is not valid, confirm that you are using the correct access details for your event.
  • After entering Passcode, message says "Event is Not Available for Live Broadcast". This means that the Passcode is valid but the Automated Signal Acquisition System is not currently active for this event. The system will only be available within 1 hour of the Event Start Time, and during the exact period specified for recording sessions and streaming tests.
  • Connection Drops. If the connection to the Automated Signal Acquisition System drops for whatever reason, dial back in immediately - using either or both of the dial-in numbers. When the connection is reestablished, streaming will recommence and another recording initiated. Audio will not be streamed or recorded while no connection exists.
 
   Best Practices
 
 
  • Connect to Automated Signal Acquisition System 5 minutes before Presenters dial in. Your Conference Bridge Provider, or whoever is responsible for connecting to the live stream, should connect to the Automated Signal Acquisition System before the Presenters dial into the conference bridge to minimize any confusion. A period of 5 minutes should be ample to establish and test the connection.
  • Test the Connection. Once the connection to the Automated Signal Acquisition System has been established, a test should be made by making an announcement into the main conference and listening for it in the live stream using the Preview URL.
  • Avoid Speakerphones. As per best practices for any audio event, for optimal audio quality, presenters should ideally use telephone handsets, with headsets a 2nd choice (some headsets work fine, some do not). Speakerphones should be avoided as they typically produce poor audio quality when streamed.