Event Help Guide > Minimum Requirements
The following requirements may exceed your current system configuration however, these specifications
are recommended in order to provide an optimal experience listening to/and or viewing events powered by ON24.


Hardware and Operating System Configurations
• 200 MHz or faster
• 64 MB RAM minimum/128 MB recommended
• 16 bit sound card
• 65,000 (16 bit) color video display card
• Windows XP/Windows Vista (or)
• Apple Mac OS X 10.4

If you are using older or unsupported versions of Windows, Unix, or Mac operating systems, you may experience difficulty in viewing and/or listening to the event.


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Media Players
In order to access the event, you must have one of the following streaming media players and versions installed on your computer:

• Microsoft Windows Player 9 or Microsoft Windows Player 10 (Internet Explorer only)
• RealPlayer 10 (Firefox or Internet Explorer)

Click on the icon below to download the appropriate media player.

               

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Internet Browsers
In order to access the event, you must have either Microsoft Internet Explorer 6.0+ or Mozilla Firefox 1.5+ browser for Windows operating systems. For accessing events via Mac operating systems you must have Mozilla Firefox 1.5 and above.

To determine the version installed on your computer, complete the following steps:

  1. Open the browser.
  2. Click the Help menu.
  3. Click About.

You can download a newer version of each browser by clicking on the icons below.

               

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Internet Connection
Before you access the event, you should ensure that your browser is configured to stream media. For Audio events you will need a minimum Internet connection of 28.8 Kbps and above. For Video events you will need a minimum Internet connection of 300 Kbps and above.

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Cookies and JavaScript
In order to access the event, your computer must have cookies and JavaScript enabled. If your operating system currently does not have cookies or JavaScript enabled, contact your network administrator or reference the help links located on the registration page.

To enable cookies support when using Internet Explorer 6.0, complete the following steps:

  1. Run Internet Explorer
  2. Click on "Tools" on the menu at the top
  3. Click on "Internet Options"
  4. Click on the "Privacy" tab
  5. Click on the "Advanced" button
  6. Select "Override automatic cookie handling"
  7. Select "Always allow session cookies"

To enable cookies support when using Mozilla Firefox 1.5, complete the following steps:

  1. Run Firefox
  2. Click on "Tools" on the menu at the top
  3. Click on "Options"
  4. Click on the "Privacy" icon on the left column
  5. Click on "Cookies"
  6. Select "Allow sites to set cookies"
  7. Click "OK"

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Java Virtual Machine
If you are viewing a non-streaming version of an event or webconference, you may need to download the latest Java Virtual Machine. Go to http://www.java.com/getjava to download the latest Java Virtual Machine.

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